Botanical Shipping & Returns

Order acceptance and processing

An order is accepted when the botanical seller confirms it. Product availability, identity/address verification, fraud screening, payment authorization, safety review where applicable, and lawful shipping restrictions may affect processing. If an order cannot be fulfilled, the seller will cancel or adjust it and address the related charge.

Shipping destinations and charges

Available destinations, shipping methods, carriers, and charges are shown in Shopify checkout where configured. Some products may be unavailable in certain jurisdictions or for certain delivery methods. Do not assume delivery is available until checkout accepts the destination.

Processing, delivery estimates, and delays

The processing or delivery estimate displayed with the product, at checkout, or in the order confirmation is the estimate for that order unless the seller confirms a revised date. Carrier conditions, weather, holidays, inventory, address issues, verification, and events outside reasonable control may cause delays. Tracking information, when available, is provided through the order channel.

If the seller cannot ship within the promised time—or within the period required by applicable law when no time was stated—it will provide any required delay notice, cancellation option, or prompt refund. Agreeing to a revised shipping date does not eliminate a cancellation right provided by law.

Address changes and undeliverable orders

Review the address before payment. Contact the botanical order-support channel promptly if a correction is needed; changes may not be possible after fulfillment begins. Additional carrier or reshipment charges may apply when permitted and disclosed.

Damaged, incorrect, or missing items

Contact the support channel in the shop or order confirmation promptly after discovering damage, an incorrect item, or a missing item and within any reporting period shown for the order. Keep the item and packaging and provide the order number plus clear photos when reasonably requested. The seller will review replacement, refund, carrier-claim, recall, or other appropriate remedies under applicable law and the terms shown with the order.

Return eligibility and authorization

Return eligibility and any applicable time limit must be shown with the product, at checkout, or in the order confirmation. Contact order support promptly to request a review. A request is not an authorization; do not send an item back until you receive return instructions.

Where permitted by law, opened, used, perishable, temperature-sensitive, personalized, hygiene-sensitive, final-sale, or safety-sensitive products may be ineligible for return. Defective, damaged, incorrect, recalled, or legally protected returns are handled separately. Products are consumer goods, not clinical services, and a purchase does not establish a provider-patient relationship.

Refund timing and shipping charges

Approved refunds are issued by InnerVital Botanical Supply Inc. to the original payment method where practicable after the returned item is received and reviewed, or sooner when the seller confirms that no return is required. Shopify, the payment provider, and the financial institution determine when the credit appears. Original or return shipping charges are refundable only when required by law or stated in the approved return terms.

Membership savings

Eligible Members may receive 15% savings on eligible botanical items. Exclusions, eligibility, and stacking rules shown in the shop apply. The discount does not make InnerVital Health Group, Inc. the botanical seller.

Contact

Use the customer-support channel displayed in the InnerVital Botanical Shop or your Shopify order confirmation. If no order-specific channel is available, use Contact InnerVital and select a botanical/order inquiry. Do not include medical history or full card data.